Online Dispute Resolution
Last updated: April 21, 2025
1. What is Online Dispute Resolution (ODR)?
Online Dispute Resolution (ODR) is a platform provided by the European Commission to facilitate the resolution of consumer disputes with online services or businesses. This platform offers an alternative to traditional legal proceedings, allowing consumers and businesses to resolve disputes in a more accessible and efficient way.
The ODR platform enables users to submit complaints regarding online purchases, services, or interactions directly to a recognized dispute resolution body.
2. How to Access the ODR Platform
If you have a dispute with TuneonMusic that we have not been able to resolve through our direct support channels, you may access the European Union's ODR platform to facilitate the resolution process.
You can access the ODR platform here: https://ec.europa.eu/consumers/odr
3. Dispute Resolution with TuneonMusic
We encourage users to contact us directly to resolve any disputes or issues before resorting to the ODR platform. Our team is dedicated to addressing user concerns, and we aim to resolve any disputes quickly and efficiently.
Contact our support team at:
Email:suppot[at]tuneonmusic.com
4. Information Required for Filing a Complaint
When contacting us or submitting a complaint through the ODR platform, please provide the following information to help us process your request effectively:
- Your full name and contact information
- A detailed description of your dispute or complaint
- Any relevant documentation or screenshots, if applicable
- The steps you have already taken to resolve the issue
5. Scope of ODR
Please note that the ODR platform is intended primarily for EU-based users. Additionally, the ODR process is generally applicable for issues related to the online services provided by TuneonMusic. Non-EU users may contact our support team directly for assistance.